BUSAN Water AUTHORITY

BUSAN Water AUTHORITY

Servie Agreement

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[Service Charters]

WE PLEDGE THREE CREEDS TO THE PEOPLE OF BUSAN THAT WE AT BUSAN METROPOLITAN WATERWORKS WILL PROVIDE CLEAR TAP WATER WITH RELIABLE SERVICE.

  • OUR TAP WILL ONLY HAVE POSITIVE EFFECTS TO THE PEOPLE OF BUSAN.
  • ALWAYS COMMUNICATING WITH OUR CONSUMERS WE WILL PROVIDE CONTINUOUS SERVICE TO INSURE TO MEET TOUR HIGH STANDARDS.
  • WE WILL ALWAYS TRY TO LOWER MAINTENANCE FEES AND INVENT YOUR PAYMENTS BACK INTO THE PUBLIC TO HELP LOWER YOUR FINANCIAL BURDEN.
  • WE WILL PROVIDE YOU WITH TOP WITH TOP LEVEL SERVICE AND IF OUR WATER PROVIDES HARMFUL TO YOUR HOUSEHOLD, PLEASE FILE A SUIT FOR A QUICK SETTLEMENT.

[Our customary mindset]

Customer Driven

Providing you with service based on your need that meets your satisfaction.

Specified Service

We promise to provide simplified and easy to understand explanation of our services to our customers.

Top Level Service

Our administrative officer will provide our customers with the highest standard of service.

Cost & Benefit

The consumers must feel that their payment corresponds to the level of service they are receiving.

Systematic Information

Service information and documentation are easily accessible to our customers

Correct Error

Error in our services will result in an honest discussion and compensation of cost.

Service User Participation

We encourage customer participation and your feedback is invaluable to us to create services based on your needs.